4 free samples for all online orders & We ship all over the world
4 free samples & We ship all over the world
We ship all over the world
Home > Help - FAQ

Help - FAQ

Information about our teas

How many teas are available in Palais des Thés' collection?
Approximately 250 loose teas are available, teas from different countries of origin (China, Japan, India...) and of all types (white tea, green tea, black tea, flavoured tea...). They are offered in different packagings: packets of 100 g, 500 g and 1 kg, caddies and muslin tea bags.

Sampling policy
Free samples are added to your order in order to enable you to taste different types of teas. We also propose several discovering kits of tea samples (presented in 12g metal tubes).

How to prepare my tea?
Preparing tea is an essential condition to making the most of your infusion. See our infusion chart for good quantities and times.

My health benefits
A lot of things are said and written about tea. It is sometimes difficult to know what is actually true. We would like to invite you to read our Tea & health special page.

Organically grown teas
Palais des Thés offers a large range of organically grown teas certified by Ecocert:

  • Green teas: Grand Jasmine Dao Ren Mao Feng, Yuncui Imperial, Gunpowder.
  • Black teas: Darjeeling Tongsong, Yunnan de Mai, Earl Grey.
  • Smoky black tea: Lapsang Souchong Xu Xing Shan.
  • Oolong : Wu Long Fu Lian.

About us

Palais des Thés profile and buying policy
See our dedicated page.

Welcome to our online store!
Palais des Thés online store was built in 1999. Since then, it has become the actual reference tea online store in Europe, for true connoisseurs. Palais des Thés online store is not just another online web store. Supported by the worthy experience of Palais des Thés stores, the online store aspires to the highest standards of online business practice.Our aim is to allow anyone around the world to be able to taste our outstanding tea selection.

Contact us
Our customer service remains at your full service. Do not hesitate to contact us for any further information.
Email us.
By telephone : +33.(0) (Monday to Friday, from 9:00 to 17:00, Paris local time). 

Subscribe to our newsletter to receive regular information about the fascinating world of tea. 

My order

Choosing the right tea for me
Use the scrollable list of tea categories, or browse into the tea catalogue via the head menu of the home page.

What pack sizes are available?
Loose-leaf tea is sold in bags of 100g and bags of 500g (not available for all teas).
You benefit from a discount of 5% for the purchase of a 500g bag and 10% for the purchase of a pair of 500g bags (unit prices already include these discounts).
Some teas are also available in canisters and muslin tea bags.

How do I place an order?
Please indicate the quantity or weight required for each article selected.
You can finalize your order by clicking on the corresponding button or continue your shopping using the scrollable menu at the bottom of the page.
To complete your order, simply enter your Théophile customer number (located on the reverse-side of your Théophile card, below the bar code), or if you do not have any, please enter your details in full. You will also be able to enter a special address for delivery.
The purchase order outlines the details of your purchases, indicates the shipping costs and the total amount due. By selecting a payment card you will be given access to the secure mode where you can enter your card details in total security.

My order confirmation
After checkout, you will receive an order confirmation by email.

Shipping rules
Orders are dispatched by the end of the next business day. Orders are usually delivered to EU countries within a few days (4/6 days for UK, Germany, Italy, Spain, Belgium, Holland and Luxembourg - 1 week for other EU countries). For non EU countries, orders are usually delivered within 2 weeks (4 days for Switzerland and Norway).
Shipping costs are quoted automatically on the web order form, at time of checkout, based on the weight of your order and the country of delivery.

Offer a gift and send your personal message
You can select another recipient for delivery, in order to send a gift and enclose your personal message. You will be asked to check the corresponding box and to type your message in the corresponding fields. A letter with your personal message will be enclosed with the parcel, packaging will be standard and the invoice will be sent to you by mail separately if asked.
Do not hesitate any longer, give the gift of tea!
See our gift ideas

Payment - Security

Secure payment
To ensure secured online transactions, payments made by bank cards on the Palais des Thés site are processed using the SSL protocol. It automatically checks the validity of user-rights for payment and encrypts all data exchanged to ensure maximum confidentiality.

Credit cards accepted
Accepted credit cards for the online secured payment: VISA, EUROCARD, MASTERCARD.

Telephone order
Our customer service will be pleased to answer your questions or take your order. Orders by telephone are welcomed: +33.(0) (Monday to Friday, from 9:00 to 17:00, Paris local time).

Théophile program

Théophile program
For any question about the Théophile program, please contact our Customer Services on : +33 (0)1 43 56 90 90 (Monday to Thursday from 9am to 6pm and Friday from 9am to 5pm).

My personal data protection
To complete an order, you must share with us contact information (name, e-mail and shipping address) and billing information (credit card number and expiration date). This information is used to create an account to process and ship your order.
Palais des Thés is the sole owner of the information collected on this site. We do not sell or rent this information to any third party. The only two companies with whom some information are shared are La Poste (French Post) and ATOS.
We use La Poste to ship orders, and ATOS to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes.
In accordance with the French data protection of 6 January 1978 law No. 78-17 amended, the CUSTOMER is entitled to access, modify, rectify and remove personal data. Requests of this type should be addressed to PALAIS DES THES, by letter:
Palais des Thés
10, rue Mercoeur
75011 PARIS

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